How long have you used our products/services? (*)
First time
Less than 6 months
More than 6 months but less than 1 year
1-2 years
3+ Years
Never Used

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How often do you use them? (*)
Every day
Once per week or more
2 to 3 times a month
Once per month
Less than once per month

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Overall, how satisfied were you with our products/service? (*)
Very satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Very dissatisfied

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How satisfied are you with the following characteristics of our products/services?

Quality (*)
-Select-Very satisfiedSomewahat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied
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Price (*)
-Select-Very satisfiedSomewahat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied
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Purchase Experience (*)
-Select-Very satisfiedSomewahat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied
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Installation / first use (*)
-Select-Very satisfiedSomewahat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied
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After Purchase Service (*)
-Select-Very satisfiedSomewahat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied
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How important are the following characteristics when purchasing this type of product/service.

Quality (*)
-Select-Extremely importantVery important Somewhat importantNot very importantNot important
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Price (*)
-Select-Extremely importantVery important Somewhat importantNot very importantNot important
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Purchase experience (*)
-Select-Extremely importantVery important Somewhat importantNot very importantNot important
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Installation/first use (*)
-Select-Extremely importantVery important Somewhat importantNot very importantNot important
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After purchase service (*)
-Select-Extremely importantVery important Somewhat importantNot very importantNot important
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Thinking of your most recent experience with our products/services how much do you agree with the following statements

Worth the purchase price (*)
-Select-Strongly agreeSomewhat agreeNeither agree or disagreeSomewhat disagreeTotally disagree
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Does what it claims (*)
-Select-Strongly agreeSomewhat agreeNeither agree or disagreeSomewhat disagreeTotally disagree
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Does what I need (*)
-Select-Strongly agreeSomewhat agreeNeither agree or disagreeSomewhat disagreeTotally disagree
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Is easy to use (*)
-Select-Strongly agreeSomewhat agreeNeither agree or disagreeSomewhat disagreeTotally disagree
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Is competitively priced (*)
-Select-Strongly agreeSomewhat agreeNeither agree or disagreeSomewhat disagreeTotally disagree
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What do you like about our product/services (*)

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What do you dislike about our products/services (*)

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Thinking about products/services offered by other companies, how would you compare our products/services (*)
-Select- Much betterSomewhat betterAbout the sameSomewhat worseMuch worseDon't know
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Would you purchase our products/services again? (*)
-Select-DefinitelyProbablyNot sureProbably notDefinitely not
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Would you recommend our products/services to friend and colleges or contacts within the industry? (*)
-Select-DefinitelyProbablyNot sureProbably notDefinitely not
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What suggestions do you have to improve our products/services?

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How large is your organisation?
1-30 people
30-100 people
100-300 people
300-1000 people
Above 1000 people

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What department are you in?

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Any other comments you wish to make?

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